Co-created with Prezzo Labs, Dine & Dash allows customers to check-in to a restaurant with a single tap of their smartphone - this 'tap' recognises their location, identity and their payment credentials, allowing them to 'simply walk-away' at the end of their dining experience, with their bill settled invisibly in the background.
Co-created with ISS, Grab+Go was the first of its kind retail experience (though commonly available in most supermarkets now!) where a customer could simply pick, scan and pay an item using their smartphone, completely bypassing the need to queue at a checkout.
Co-created with Barclaycard Germany, for the German market where invoice-based payments are still the consumer preference. Invoice+ enabled consumers to pay their analogue and digital invoices, securely on the move with their stored payment credentials, completely removing the need for bank transfers and cheque payments.
Co-created with Coca-Cola, MobileVend allowed consumers to connect with thousands of vending machines, make multi-item purchases and pay using their digital wallets - without the need for any dedicated payment hardware in the vending machines. Saving vendors millions in retrofitting costs.
Experience Design
Leadership
Head of Customer Experience
Senior Director of Innovation & Design
Executive Director of Innovation & Design
Usman writes for Pathfinders about the most noteworthy developments in the world of AI, Innovation and Design.